Website Elynx Pty Ltd

Key Responsibilities:
• Provide customer first-line technical support via phone, email, and remote assistance tools.
• Troubleshoot software issues, identify root causes and implement effective solutions in a timely manner.
• Document support cases in our ticketing system, including issue details, troubleshooting steps, and resolutions.
• Collaborate with our development team to escalate complex issues and provide feedback for product improvement.
• Work with our clients and our development team to add new features to our existing suite of applications.
• Assist in the creation and maintenance of knowledgebase articles and support documentation.
• Proactively communicate with customers to provide updates on the status of their support tickets and ensure satisfaction.
• Participate in training sessions and industry trade shows as required to stay current on product features, enhancements, and best practices.
• Install and configure software on client systems.
• Participate in onsite implementations and/or training as the requirement arises.
• Participate in the ‘OnCall’ roster to provide out-of-hours client support. eLynx’s standard business hours are 8:30 a.m. to 5 p.m., Monday through Friday, and the OnCall person is remunerated for work outside those times.

Qualifications:

Proven experience in a feedlot environment, preferably three years minimum, having actively used the eLynx software range

.       Strong troubleshooting and problem-solving skills, with the ability to analyse complex issues and propose effective solutions.

·        Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.

·        Customer-focused mindset with a passion for providing exceptional service and support.

·        Ability to work independently and collaboratively in a fast-paced environment.

·        Computer networking experience and device management would be looked at favourably but not a requirement for the position.

·        Have a strong work ethic and a positive, can-do attitude

·        Should be a logical thinker, observant, with attention to detail, and an ability to communicate effectively under pressure

Benefits:

·        Competitive salary commensurate with experience

·        Opportunities for professional development and career growth for the right applicant.

·        Remote work options

·        A supportive and inclusive work environment focusing on teamwork and collaboration.

Phone +61 7 4659 6000 or email admin@elynx.com.au

To apply for this job please visit elynx.com.au.