Dealing with Difficult Behaviours

Throughout your career you will experience a wide array of people, personalities and situations that will test your composure. Conflicts inevitably arise in all human interactions, and in a business context, the fallout can be costly. However, you can effectively navigate challenging situations and personalities with strategies that maintain professionalism in the face of adversity.

Dealing with Difficult Behaviours supports your development as a proficient communicator, so you are adept in dealing with challenging personalities and situations. By taking this short course with AIM, you will equip yourself with the tools necessary to mitigate the cost of conflict through effective communication and mutually beneficial resolutions. Discover a range of proactive and preventative communication techniques and gain the courage to have difficult conversations in the workplace.

Learning Outcomes

Upon completion of this course you will be able to:

• Understand brain response functions to others’ difficult behaviour
• Identify and understand types of difficult behaviour
• Develop tactics to manage difficult behaviour
• Communicate positively and assertively
• Respond to difficult situations with professionalism and confidence

Entry or Workplace Requirements

There are no entry or workplace requirements to attend this course.

Delivery Method and Time Requirements

Face-to-face – 1-day on Campus Workshop

Campus Locations: Sydney, Melbourne, Adelaide, Brisbane, Canberra

Cost

$805.00 (includes 10% Feedlot TECH discount)