Conflict Resolution

Conflict resolution is a critical managerial skill that is often underrated. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in often emotive situations. By learning to identify conflict in its early stages, you’ll be able to respond with confidence and effectively manage workplace situations before they escalate.

If you’re already a strong communicator looking to further extend your skills to effectively manage workplace conflict, this is the ideal course for you.

Learning Outcomes

Upon completion of this course you will be able to:

• Identify and assess conflict situations while anticipating the signs, stages and possible causes of conflict
• Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
• Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
• Record and use lessons learnt in order to improve service delivery and organisational policy as required

Entry or Workplace Requirements

There are no entry or workplace requirements to attend this course.

Delivery Method and Time Requirements

Face-to-face – 2-day on Campus Workshop

Campus Locations: Sydney, Melbourne, Adelaide, Brisbane, Canberra

Cost

$1,525.00 (includes 10% Feedlot TECH discount)